The essential elements of automatic telephone support are MESSAGES.
These are the automatic phrases or questions that the caller will hear from your Infocaller service. The easiest and fastest way to create messages is to use “Text to speech” with our VIRTUAL VOICES.
We offer both male and female voices in various languages. But they are still electronic voices. Therefore, we offer you the possibility of using natural voices that you can record with your voice or with the voice of the person you choose. The quality of an automatic telephone service will always be better with natural voices. The two options are at your disposal.
When you choose to create a New message, this form appears:
The messages must be created before the other actions of your Infocaller service since the other actions may require messages.
The message form fields are:
"Name": A short name to identify the message where it is used: rules, answering machines, hyphens.
“Description”: Optional description of the message.
“Type”: Through this choice you choose how the message audio will be produced.
- Text to voice, The text entered will be "spoken" by the chosen virtual voice. You can test the different voices by pressing the “Convert and listen”
- Load WAV file, This option allows you to use a recording made by the user with their own media and stored on your computer in WAV format.
To function properly in Infocaller, WAV files must be in a “8 Khz, 16 bit, Mono” format.
- Record by phone, Infocaller puts at your disposal a special phone to record messages by telephone, directly to our system. The “Telephone message recording” section explains its operation.
- Variable name, Advanced option that allows to choose the message at call time by means of a Variable. The value of the variable is defined in each call, in the script or by API. The variable will indicate the "Name" of the message to be played. The message must be previously created with that name.
“Text”: It is the text of the message you want to issue. In the case of the "text to speech" type, exactly what is written in this field will be spoken. It is important to punctuate the text well and be careful with words that have a different pronunciation than the chosen language. For example, if you enter a message in Spanish that includes a proper name in another language, it should be written in a way that phonetically gives the desired result. For example Infocaller would be written "infocoler".
"Asynchronous message": The asynchronous message option can be useful in situations where you need to emit a sound or background or wait message while other tasks are being performed, such as HTTP queries using our API, which could be delayed. Once the message has started, its completion is not expected to continue with the following actions of a script and therefore it can be interrupted at any time by another action, such as a call or another message. For this reason it is recommended to use this option with caution.