• If you wish to make a change from direct debit  card to a direct debit (IBAN), you must request it by email to the address [email protected]

From there we will inform you of whether or not you can make the change, and when and how you could do it.

• If you wish to change to the Balance Prepaid mode, you must request it by email to the address [email protected]

From there we will inform you of whether or not you can make the change, and when and how you could do it.

• If you want to make a change from direct debit (IBAN) to direct debit card, follow these steps:

1. Access our website, identifying yourself with your e-mail and password
2. Account / Manage Account
3. Billing and payment method
4. Change Data